Terms & Conditions
Effective Date: September 8, 2026
AllPointsToJapan is operated by Shota Furuyama, a Massachusetts sole proprietor ("AllPointsToJapan," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of allpointstojapan.com and any paid or complimentary travel-planning service provided under the Plan With Us name. By purchasing a service, checking a box indicating your agreement, confirming your acceptance by email, or participating in a consultation after receiving notice of these Terms, you agree to these Terms. Use of the website is also subject to the website-related provisions below.
The person purchasing a Plan With Us service and accepting these Terms must be at least 18 years old and legally able to enter into an agreement. Travelers under 18 may participate in a consultation as part of a family service when a parent or legal guardian purchases the service, accepts these Terms, and participates in the consultation. The parent or legal guardian is responsible for decisions and actions concerning the minor.
Website Content
Website content is provided for general informational and educational purposes. Travel programs, award availability, prices, schedules, entry requirements, credit card offers, and loyalty-program rules change frequently. Although we try to provide useful and accurate information, we do not guarantee that website content is complete, current, error-free, or suitable for your specific circumstances.
Nothing on the website constitutes legal, tax, investment, insurance, or individualized financial advice.
Any affiliate, referral, advertising, sponsored-content, or complimentary-travel relationships are addressed in our Affiliate & Advertising Disclosure and, when applicable, disclosed in or near the relevant content.
Nature of Plan With Us Services
Plan With Us provides educational, strategic, and personalized travel-planning guidance based on the information a client supplies. Depending on the selected tier, this may include discussing trip priorities, routing, hotels, points and miles, award options, budgets, logistics, or potential booking approaches.
Unless a separate written agreement expressly states otherwise, AllPointsToJapan is not acting as a travel agency, booking agent, tour operator, financial adviser, credit repair company, attorney, tax adviser, or insurance agent. We do not take custody of client funds or points and do not complete transactions in client accounts.
Client Responsibilities
Clients are responsible for:
Providing accurate and reasonably complete information about travelers, dates, budgets, points, preferences, and limitations
Reviewing all recommendations and independently confirming current prices, availability, rules, cancellation terms, entry requirements, and traveler details
Completing their own airline, hotel, train, activity, dining, and other reservations
Completing their own points transfers, credit card applications, financial transactions, and passenger-information entries
Protecting their passwords, payment information, loyalty accounts, passport details, and other sensitive credentials
Ensuring that traveler names, birth dates, passport information, visa status, and other booking details are correct
Obtaining appropriate passports, visas, insurance, medical advice, and entry documentation
Clients should never provide AllPointsToJapan with account passwords, Social Security numbers, passport numbers, full payment-card or bank-account information, or other credentials that would permit account access.
No Guarantee of Results
AllPointsToJapan does not guarantee:
Award-seat or hotel availability
Any particular points price, cash price, transfer ratio, transfer time, promotion, upgrade, or redemption value
Credit card approval, welcome-bonus eligibility, credit limits, or the effect of an application on a client's credit
Airline, hotel, restaurant, tour, or other reservations
Room upgrades, elite benefits, lounge access, breakfast, early check-in, late checkout, or other benefits
The continued accuracy of airline, hotel, bank, loyalty-program, government, or third-party rules
That a suggested itinerary or redemption will remain available after it is discussed or delivered
Award inventory and travel pricing can change at any time, including while a client is considering a recommendation. Clients remain responsible for deciding whether and when to act.
Services and Delivery
The exact inclusions displayed on the Plan With Us page or stated in a written proposal at the time of purchase form part of the service agreement. Unless otherwise agreed in writing, delivery occurs as follows:
Tier 1 includes one 45-minute consultation and one brief clarification email submitted within seven days after the consultation. Delivery is complete when the consultation and included follow-up have been provided or the follow-up period has expired.
Tier 2 includes one 60-minute consultation, the written summary or recommendations described at purchase, and one consolidated round of follow-up questions submitted within seven days after the written summary is delivered. Delivery is complete when the consultation, written follow-up, and included clarification round have been provided or the follow-up period has expired.
Tier 3 includes two 60-minute personalized planning sessions, the planning materials described at purchase, and 14 days of reasonable ongoing email follow-up. The support period begins on the date confirmed with the client, typically after the second planning session. Delivery is complete when the included sessions, materials, and support period have been provided or have expired.
Milestone Journey services are delivered according to the scope, sessions, materials, timeline, and support period stated in the client's written proposal.
Unused follow-up support does not create a credit, partial refund, or extension unless agreed in writing.
Email Follow-Up
Follow-up support is limited to reasonable questions arising from the original consultation and agreed service scope. Email support does not include continuous award monitoring, emergency assistance, immediate responses, complete itinerary redesigns, new destinations, extensive new research, additional calls, or booking transactions.
We typically respond to eligible follow-up messages within one to two business days. Response times are estimates and may be longer during travel, holidays, illness, unusually high demand, or circumstances outside our control.
If a client's needs expand significantly beyond the original scope of the consultation, we may recommend an additional paid session or a different service.
Fees and Payment
Current prices and inclusions are displayed on the Plan With Us page or provided in a written proposal. Payment is due in full before a consultation is scheduled or substantive planning work begins, unless a written invoice or proposal states otherwise.
Payments may be accepted through an invoice, electronic payment processor, or bank-transfer service made available by AllPointsToJapan. Available payment methods may vary. Prices are stated in U.S. dollars. AllPointsToJapan absorbs its ordinary payment-processing fees. Clients remain responsible for any charges imposed by their own bank, card issuer, or payment provider.
A third-party payment, invoicing, or bank-transfer provider may process the transaction. AllPointsToJapan does not directly store complete payment-card numbers or security codes.
Electronic Communications and Acceptance
You agree that service-related proposals, notices, invoices, confirmations, and records may be provided electronically. When these Terms are presented before payment, checking an agreement box, replying by email that you agree, or otherwise affirmatively accepting them electronically constitutes acceptance. You should retain copies of these Terms, the applicable service description, and your invoice for your records.
Cancellations, Rescheduling, Refunds, and No-Shows
A client may reschedule a consultation one time without an additional fee by providing at least 24 hours' notice. The replacement appointment is subject to availability. Additional rescheduling requests are not guaranteed and may require the purchase of a new session.
A cancellation or rescheduling request made with less than 24 hours' notice results in forfeiture of the scheduled consultation. A client who does not attend a scheduled consultation and does not provide notice is considered a no-show. In either case, the missed session is treated as delivered and is not eligible for a refund, credit, or replacement appointment. Arriving late does not extend the scheduled end time.
All payments for Plan With Us services are nonrefundable once paid, except when AllPointsToJapan is unable to provide the purchased service, as described below, or when a refund is required by law. No refund is provided because a client changes plans, becomes unavailable, decides not to travel, fails to provide requested information, does not use included follow-up support, or chooses not to act on the recommendations provided.
If AllPointsToJapan must cancel and cannot reasonably reschedule or provide the purchased service, the client will receive a full refund if no portion of the service has been delivered. If part of a multi-part service has already been delivered, the client will receive a reasonable proportional refund for the portion that AllPointsToJapan cannot provide.
Client Delays and Participation
Recommendations depend on timely and accurate client responses. AllPointsToJapan is not responsible for lost availability, changed pricing, missed booking opportunities, or delayed delivery caused by incomplete information or a client's delay in reviewing or acting on recommendations.
If a client becomes unresponsive, scheduled work and support periods may continue to run. Any extension is at our discretion and must be confirmed in writing.
Right to Decline, Suspend, or End Services
AllPointsToJapan may decline an inquiry or suspend or end a service because of nonpayment, abusive or threatening behavior, unlawful requests, material misrepresentations, requests outside the agreed scope, or failure to provide information reasonably necessary to perform the service.
If a service is ended because of a client's violation of these Terms, amounts already paid remain nonrefundable to the fullest extent permitted by law. If AllPointsToJapan ends a service for a reason not caused by the client's conduct and cannot reasonably complete or reschedule the remaining service, the client will receive a reasonable refund for the undelivered portion.
Consultation Recordings
Neither the client nor AllPointsToJapan may record a consultation, whether through audio, video, screen recording, transcription software, or another method, without the other party's prior consent.
Third-Party Travel Providers
Airlines, hotels, banks, loyalty programs, payment processors, booking platforms, restaurants, transportation companies, tour operators, insurers, and other travel providers are independent third parties. Their products and services are governed by their own terms and policies.
AllPointsToJapan does not control and is not responsible for a third party's acts, omissions, service failures, schedule changes, cancellations, delays, closures, strikes, insolvency, safety practices, data practices, refunds, devaluations, or changes to availability or program rules. Any claim concerning a third-party product, booking, charge, or service must be addressed to that provider.
Travel and Credit Card Decisions
Travel involves risks, including illness, injury, delays, weather, natural disasters, entry restrictions, and other disruptions. Clients are responsible for evaluating those risks and deciding whether to purchase travel insurance. AllPointsToJapan does not sell insurance or determine whether a policy is adequate for a client's needs.
Credit card and points discussions are educational and are not recommendations to incur debt or spend beyond a client's means. Clients are responsible for reviewing an issuer's current terms and assessing annual fees, interest, eligibility, credit impact, tax consequences, and their ability to pay balances in full.
Events Outside Our Control
AllPointsToJapan is not responsible for delays or temporary inability to perform caused by illness, emergencies, technology or internet failures, natural disasters, government actions, or other circumstances outside our reasonable control. We will make reasonable efforts to communicate with the client and reschedule or complete the affected service. If we cannot reasonably provide the remaining service, the refund provisions above will apply to the undelivered portion.
Intellectual Property and Personal Use
Website content and original materials supplied through Plan With Us are owned by AllPointsToJapan or used with permission and are protected by applicable intellectual-property laws. Client-specific planning materials are licensed to the purchasing client for personal, noncommercial use. They may be shared with the client's travel companions but may not be sold, published, copied for commercial use, or represented as another person's work without written permission.
Limitation of Liability
To the fullest extent permitted by law, AllPointsToJapan will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for losses arising from third-party services, missed availability, changed prices, program changes, travel disruptions, credit decisions, or a client's failure to verify or complete a transaction.
To the fullest extent permitted by law, AllPointsToJapan's total liability arising from a paid Plan With Us service will not exceed the amount the client paid AllPointsToJapan for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute will be brought in a court of competent jurisdiction located in Massachusetts, unless applicable consumer law requires otherwise.
Informal Dispute Resolution
Before filing a legal claim, a client must send a written notice to support@allpointstojapan.com describing the dispute and the requested resolution. The parties will then have 30 days to attempt to resolve the matter informally. This section does not prevent either party from seeking urgent relief when necessary or exercising rights that cannot lawfully be limited.
Changes to These Terms
We may update these Terms periodically. Changes apply prospectively from the effective date shown above. The terms in effect when a paid service is purchased will govern that purchase unless the client agrees to an updated version.
Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. These Terms, together with the service description, confirmation email, invoice, and any written proposal, constitute the agreement concerning the purchased service. If a written proposal expressly conflicts with these Terms, the proposal controls for that service.
Contact Us
Questions about these Terms may be sent to: